Shanghai Hengfei Refrigerating Engineering Equipment Co,Ltd is a comprehensive company that is devoting to product design,product development,product manufacture,complete engineering, service after sales and technical advisory work.

The company is on producing and customizing various combined cold storage as the leading factor,specialized install combined refrigerator，quick-freeze storage，cold storage，fresh-preserved storehouse，explosion-proof storage and ultra low temperature（0℃-120℃）storage etc and supply refrigeration equipment，in order to meet the requirements of the client. The product is widely used in many fields including food，medical health，aquatic product，market，electric and hotel sevice etc.

During the procedure of the selfdevelopment, the company constantly take the human-oriented and promoted-by-technology as management concept .It not only cooperates with many universities of Shanghai and scientific research institutions devoting to the development research of the products,but also makes work experience to be rich, perfect construction troop of the services structure, provides the highest quality service for the customers.

Brief introduction of Customer Service System:
Service contents:
　　Warranty period of cold storage is 12 months after equipment approval qualified.If the equipment has any question of product quality in warranty period , we will provide free service.
　　 Project warranty period:12 months after equipment approval qualified.
　　Providing technical guidance installment and equipment debugging service for free.
　　 Providing the wearing parts with preferential price for life and assistancing user to overhaul the unit.
　　 Providing the maintenance of the unit for the user.
Value-added service:
　　 The technical personnel will carry on the scene explanation and operation training to the user operators, and make them will have the independent operation ability.
　　 The headquarters will carry on training to user in Shanghai every year regularly ,including user operation, the theory and practice training to the administrative personnel.
　　 Post-sale service personnel of the company will paying a return visit periodical or non-periodical with“regards type service”auxiliary , in oder to guarantee service system unimpeded.
　　Providing professional technology, equipment necessary consultation at any time to the user for free
Post-sale safeguard:
　 　The company supposes the post-sale service center specially, opens trouble call 24 hours every day, if they receive the telephone, the servicemen will rush to the scene in 3~5 hours. The breakdown will be solved in 24 hours generally, the significant breakdown will be solved in 3 days.

Service Mission: satisfying customers , creating excellent project!